VIGNERONS D’EXCEPTION complies with all French and European regulations and legislation relating to the protection of personal data (the amended Data Protection Act of 6 January 1978 (for France) and the General Data Protection Regulation of 27 April 2016 (for Europe)) and applies an extremely strict policy to each use: transparency, confidentiality and security are our priorities. - VIGNERONS D'EXCEPTION has a person dedicated to the protection and processing of personal data: the company's president, Tristan Depauw - Users' personal data is hosted in France and backed up in real time by a specialised company: SI-CLOUD, 912 RUE DE LA CROIX VERTE, 34090, MONTPELLIER This Policy may be modified, supplemented or updated in order to comply with any legal, regulatory, jurisprudential and technical developments. However, the user's personal data will always be processed in accordance with the policy in force at the time of collection, unless a mandatory legal requirement stipulates otherwise and is retroactively applicable.

IDENTITY AND CONTACT DETAILS OF DATA CONTROLLERS

Whether acting as data controller or data processor, VIGNERONS D’EXCEPTION takes appropriate measures to ensure the protection and confidentiality of personal data that it holds or processes in accordance with the legal requirements in force.

DATA COLLECTION & ORIGIN

All data concerning users is collected directly from them, who give their explicit consent to the use of this data for the sole purpose of providing the expected service: postal (or email) delivery of paper (or electronic) catalogues, receipt by email of the weekly newsletter and promotional offers, delivery of wine and receipt of a satisfaction survey, where applicable. In all cases, users are informed of the purposes for which their data is collected via the various online data collection forms.

PURPOSE OF THE DATA COLLECTED

- the legitimate interest of VIGNERONS D’EXCEPTION in ensuring the best quality of service, providing its users with the best possible tracking of their orders, and improving the functioning of its website.

- the legitimate interest of VIGNERONS D'EXCEPTION in conducting optional satisfaction surveys on its services with a view to improving them - the consent of its users when required by applicable regulations, particularly with regard to commercial prospecting and cookies.

The data of VIGNERONS D'EXCEPTION users is mainly processed to:

- enable or facilitate their navigation on the website
- enable the delivery of wines ordered
- enable the sending of catalogues and other commercial communications requested.

Secondarily, user data is also collected to:
- prevent and combat computer fraud (spamming, hacking, etc.)
- improve navigation on the website
- conduct optional satisfaction surveys on the services provided by VIGNERONS D’EXCEPTION
- compile statistics on the use of the tool, internal reports for the VIGNERONS D’EXCEPTION teams and reports for winegrowers (statistical only and completely anonymous).

You can find more details on the management of cookies enabling us to achieve this purpose in our Cookie Management Policy.

The mandatory or optional nature of the personal data requested and the possible consequences of not responding for users of VIGNERONS D’EXCEPTION are specified at the time of collection.

TYPES OF DATA PROCESSED

VIGNERONS D’EXCEPTION may process the following data for its customers or delivery recipients: company name, surname, first name, date of birth (protection of minors), telephone numbers, addresses (email and postal), door code, password.

NON-DISCLOSURE OF PERSONAL DATA

The user's personal data will not be passed on to commercial or advertising entities.

The user's personal data may be processed by subsidiaries of VIGNERONS D'EXCEPTION and subcontractors (service providers, logistics providers in particular), in full compliance with the principle set out above, exclusively for the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes outlined above, the main persons likely to have access to VIGNERONS D'EXCEPTION user data are primarily our customer service agents.

VIGNERONS D’EXCEPTION may, from time to time, use the services provided by several specialised companies (mailing, emailing, audience analysis, etc.), a list of which can be provided to the persons concerned upon request sent to info@vigneronsdexception.com.

DATA RETENTION PERIOD

We only retain your data for as long as necessary for the purposes pursued, in accordance with legal requirements. Users who have been inactive for more than 30 months will be notified that their personal data (including order history) is about to be completely deleted, and unless they explicitly request otherwise, all data will be deleted after a further 6 months, i.e. after 36 months of inactivity.

USER RIGHTS

In accordance with current European regulations, users of VIGNERONS D’EXCEPTION have the following rights:

- the right to access, rectify, update and complete data concerning them
- the right to block or delete personal data that is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or storage is prohibited
- the right to withdraw consent at any time
- the right to restrict the processing of user data
- the right to object to the processing of user data
- the right to the portability of data provided by users, when such data is subject to automated processing based on their consent or on a contract
- the right to determine the fate of any user's data after their death and to choose to whom VIGNERONS D'EXCEPTION shall (or shall not) communicate their data to a third party they have previously designated.

If the user wishes to know how VIGNERONS D’EXCEPTION uses their personal data, request to rectify it or object to its processing, the User may contact VIGNERONS D’EXCEPTION in writing at the following address: VIGNERONS D’EXCEPTION – 102 rue Saint Georges 69005 Lyon or by email at info@vigneronsdexception.com. In this case, the user must indicate the personal data that they would like VIGNERONS D’EXCEPTION to correct, update or delete, identifying themselves precisely with a copy of an identity document (identity card or passport) . Requests for the deletion of personal data will be subject to the obligations imposed on VIGNERONS D’EXCEPTION by law, particularly with regard to the storage or archiving of documents. Finally, users of VIGNERONS D’EXCEPTION may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

SOCIAL MEDIA

Users of VIGNERONS D’EXCEPTION can click on the social media icons (Facebook) on the VIGNERONS D’EXCEPTION website.

Social media improves the user-friendliness of the website and helps to promote it through sharing. Video sharing services enrich the VIGNERONS D’EXCEPTION website with video content and increase its visibility.

When users click on these buttons, VIGNERONS D’EXCEPTION may have access to personal information that users have indicated as public and accessible from their Facebook profiles. However, VIGNERONS D’EXCEPTION does not create or use any database independent of Facebook based on the personal information that the user may publish there, and VIGNERONS D’EXCEPTION will not process any data relating to the user's private life in this way.

If the User does not want VIGNERONS D’EXCEPTION to have access to personal information published in the public space of their profiles or social media accounts, the User must use the means made available to them by Facebook to limit access to their data.

SECURITY

VIGNERONS D’EXCEPTION implements all technical and organisational measures to ensure the security of personal data processing and the confidentiality of personal data.

As such, VIGNERONS D’EXCEPTION takes all necessary precautions to preserve the security of data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties (physical protection of premises, authentication procedures with personal and secure access via confidential usernames and passwords, connection logging, encryption of certain data, etc.)

PERSONAL INFORMATION AND MINORS

The site is intended for adults who are capable of entering into contracts in accordance with the legislation of the country in which they are located.

Minors over the age of 16 must obtain the prior consent of their legal guardian before entering their data on the site.

All VIGNERONS D'EXCEPTION services are prohibited to minors under the age of 16.

CONTACT US - CONTACT DETAILS OF THE DATA PROTECTION OFFICER.

If the user has any questions or complaints regarding VIGNERONS D'EXCEPTION's compliance with this policy, or if the user wishes to provide VIGNERONS D'EXCEPTION with recommendations or comments aimed at improving the quality of this policy, the user may contact VIGNERONS D'EXCEPTION in writing at the following address: VIGNERONS D'EXCEPTION – DPO, VIGNERONS D’EXCEPTION – 102 rue Saint Georges 69005 Lyon or by email at info@vigneronsdexception.com